Smart Girl Digital is hiring an Operations + Project Manager to lead and oversee their daily operations. Founded and led by Katie Childers, Smart Girl Digital is on a mission to be the trusted marketing partner for senior living operators who want to implement thoughtful & strategic marketing technology into their sales process to increase inquiries, tours, and move-ins. Having served on both the agency and client side of corporate marketing, Katie has seen the need for businesses to hire someone who understands the business goals and can identify the right digital strategies to get the best results. She firmly believes that, “In digital marketing, there are a thousand things you can do, but only a few things you should do to get results.” Smart Girl Digital is the premier provider for this special niche of senior living marketing. As our client roster grows, we are looking for an operations pro to join our team to support our organization in providing top of the line marketing systems that get our clients results.

Are you the Operations + Project Manager for the job? Keep reading to find out! 

Overview of Operations + Project Manager Role

Reporting to the CEO, you’ll be responsible for leading and overseeing the day to day operations for Smart Girl Digital, an online marketing agency helping senior living leaders, communities, & teams leverage smart online strategies and marketing automation techniques to increase local visibility for families searching for senior living options.

• Time Commitment:  20 hours/week, within 9a-4p Central
• Compensation: $25-$30 per hour, based on experience
• Benefits: Flex work schedule, remote working, and unlimited unpaid time off
• Location: Anywhere in the United States – this role is fully remote.
• Status: This role is an EMPLOYEE/W2 role. You must be legally authorized to work as a W2 Employee in the United States. 

Responsibilities

You will be responsible for:

Operations Management: 

• Collaborating and communicating frequently with CEO to brainstorm solutions for client delivery
• Audit current systems, identifying gaps and proactively suggesting and implementing opportunities for automation
• Maintaining online systems daily, including but not limited to Asana, Slack, Honeybook, Google Suite and more
• Documenting and maintaining workflows to ensure repeatable processes
• Streamlining and improving operations as seems fit
• Execution of miscellaneous tasks and projects as needed to ensure smooth operations and client delivery

Project Management: 

• Overseeing projects in Asana, following up on missed deadlines, and keeping projects on track
• Managing and overseeing team communication via Slack
• Observing new client kickoff calls, taking notes, and building out onboarding projects in Asana, offboarding clients, sending questionnaires 

Account Management:

• Managing and nurturing client relationships with high touch and professionalism
• Keeping track of open invoices and following up with clients who are past due
• Having a general understanding of where clients are in the pipeline and ensuring projects are on time
• Onboarding new clients and ensuring they are set up for success
• Offboarding clients and sending feedback questionnaires
• Sending weekly updates to clients and acting as liaison between clients and the rest of the team

This could be you if…

• You are extremely organized and are detail-oriented
• You know and are willing to learn + get your hands in a wide variety of of software and systems
• You enjoy managing and creating project plans
• You  multitask and have full control of all the moving parts
• You are a quick and a decisive action taker
• You think creatively to problem-solve and navigate through challenges
• You love being given the end vision and working your operations savoir-faire to create the steps to get there
• You are a person of the highest integrity and ethical standards
• You are proactive and the type of person who thinks to do something first before being asked
• You can jump in and implement big ideas with confidence
• You are someone who is excited about digital marketing and working with a variety of businesses to help transform their digital strategies and foundations.  

Software

• Asana Business*
• Honeybook*
• GSuite*
• Harvest
• Tango
• Zapier
• ActiveDemand – will train if necessary for Ops

To apply 

If you’ve read this far & this sounds like you, click on this link to submit your application! https://airtable.com/shrkLAtjjYifa02vL 

Process

We are accepting initial applications from now until October 18th, 2022

We are a company that highly values diversity, equity, and inclusion. We encourage Black, Indigenous, Latinx, Asian, LGBTQIA+ and those who hold marginalized identities not listed to apply, even if you don’t think you fit 100% of the criteria.

If you’ve been chosen to move forward to the interview, you’ll be notified shortly after your application is received. If you don’t hear from us, thank you so much for applying and we will keep your application for consideration in the future!

We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to do a video interview on google meet.

We can’t wait to hear from you!