Are you looking for a company that you can grow with and find stability in the long term? Do you love supporting clients and seeing them succeed in ways they never thought possible? Are you excited about systems and operations, and supporting an impactful business in the day-to-day details?
Shannon Mattern is looking for an Operations and Client Coordinator who can take on client support and daily operations implementation! Shannon Mattern is an online education company that coaches web designers to create profitable, sustainable, scalable web design businesses and teaches entrepreneurs how to build their own websites and market their businesses online. We support our clients AND team members in creating a life of freedom, flexibility, and financial independence. We strive to create a safe space for us to grow and learn from different and diverse perspectives.
We are a company that highly values diversity, equity, and inclusion. We encourage Black, Indigenous, Latinx, Asian, LGBTQIA+, and those who hold marginalized identities not listed to apply, even if you don’t think you fit 100% of the criteria.
Reporting to the CEO, Shannon, you’ll be responsible for overall client success and support along with all operational implementation. We’re looking for someone who is excited to find a company they can grow with long-term, and we are fully equipped and willing to train the right person on all systems and processes. To be successful in this role, you are someone who has never met a technological problem they couldn’t troubleshoot, and you love getting to know clients so that you can provide superior high-touch service. You’re excited about our mission and values and love to see others succeed!
Your responsibilities include (but are not limited to) client and customer support, program administration, and operations implementation.
Web Designer Academy program administration:
Client, collaborator + fan support:
We are really proud of the work that we do and are honored to be a part of our clients’ journeys. Our program allows our clients to live life on their terms, as it relates to flexibility and freedom but also creating financial independence. Through coaching and training, our clients are able to achieve this and we will apply the same approach to your training and development. We work to provide a safe and fun environment where our employees can grow as the company continues to develop. We lead with compassion and act with empathy toward clients and team members and are looking for an employee who will contribute to and support our mission and values. This role is our first full-time employee, which means you’ll get to be a part of a team that is growing. We want you to be an integral part of the future. (Along with more compensation and benefits as the role develops.)
Please note that this list is non-exhaustive, and while we are looking for someone technologically savvy, we’re willing to train on all software for the right candidate.
We are accepting initial applications from now until Tuesday, January 17th at 3pm EST. Please note that we will be reviewing applications on a rolling basis during the application window and will not be accepting applications past the deadline.
If you’ve been chosen to move forward to the interview, you’ll be notified shortly after your application is received.
We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to an interview.
We can’t wait to hear from you!
We’ll take care of everything in the hiring pipeline from start to finish, from building out the role, to crafting the description, to posting it in front of a diverse audience, to screening and interviewing candidates. You can stay in your zone of genius while we handle the rest.
We’ll show you how to make your first or next hire in our self-paced, online course. You can confidently make your hire and learn and ins and outs of best hiring practices to get you to the next level.