Operations Coordinator at Proof to Product

We’re on a mission to positively impact 500,000 creative entrepreneurs by helping them build profitable, sustainable, product-based businesses – in their own way and at their own pace. And, we’d love for you to leverage your organizational and people skills to help us reach this goal.

You’ll be an integral part of our team, supporting daily operations, client experience, program delivery and marketing.  If you’re looking to work at a values-driven, woman-owned company where you’ll have opportunities for professional development & mentorship AND make a real impact in the lives & businesses of our students, keep reading…

At Proof to Product, we help brands get their products on the shelves of retail shops big and small. We have a strong reputation in the industry for bringing top quality coaching, community connections and collaborative programming. Proof to Product is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We are committed to social justice, including LGBTQIA+ rights, women’s rights, and civil rights. We believe Black Lives Matter.

We lead with kindness, integrity, inclusivity and we engage a diverse set of voices and leaders to share their experiences. We continually spotlight our community members to honor and celebrate their growth because we firmly believe that together we rise. Since 2011, we have positively impacted thousands of people through our Paper Camp program, LABS membership and top-rated podcast.

We are looking for an operations coordinator to join our small but mighty team; someone that is a proactive problem solver and puts people first. Could this be you? Read more to find out! 

Operations Coordinator at Proof to Product

Overview

We are hiring a Full-time Operations Coordinator to provide administrative, program and marketing support at Proof to Product. Reporting to the CEO, you’ll be responsible for supporting the daily operations of Proof to Product, including our leadership team, programs and communities.

• Time Commitment: Full time, 40 hours/week, flexible schedule 
• Compensation: $50,000 annually
• Benefits include: 
  • 401(k) Match for Eligible Employees
  • Flexible Work Schedule
  • Paid Company Holidays
  • Generous Paid and Unpaid Time Off
  • Professional Development & more
• Location: Must be in the United States – this role is fully remote.
• Status: This role is a full-time employee / W2 role. You must be legally authorized to work as a W2 employee in the United States. 

Responsibilities

You will be responsible for:

Administration:

• Customer service & support
• Email management
• Calendar Management
• Organize company files
• Create & update existing SOP library
• Send thank you notes. Source & send gifts to clients, colleagues or team.
• Support billing / collections processes
• Updates to website (non-technical changes)
• Coordinate with contractors as needed
• Participate in weekly team meetings
• Provide back-up support for our Community manager
  

Program Support:

• Attend training calls on Zoom; take notes; document follow-up actions; upload videos to Dropbox & Mighty Networks. 
• Facilitate community events on zoom (we’ll provide the agenda)
• Engage & monitor our online communities. Flag student questions for CEO to answer.
• Gather testimonials & document student wins to share
• Research industry news, trends & follow community members online so that we can share relevant articles & content with members
• Update & create FAQ templates
• Create program resources & social content (in Canva or Google Docs) and upload to community
• Assist with student onboarding & offboarding
• Coordinate guest experts & speakers including research, contracts & compensation
• Write & schedule emails in Convertkit
• Participate in sales cycle including tech set-up; testing check-out, scheduling emails and social posts; tracking post-launch metrics.
• Oversee client experience workflows
• Support with client satisfaction & retention

Marketing

• Create content repurposing workflows & processes
• Organize content database 
• Repurpose & schedule content from CEO for newsletter, blog and social media
• Schedule emails in Convertkit and social media in Planoly
• Create graphics using pre-existing branded templates in Canva
• Participate in monthly marketing meetings
• Implement general marketing initiatives as needed

This role could be you if…

• You are excited by and in alignment with our mission and values
• You want to work for a socially conscientious, progressive, and thoughtful CEO
• You are extremely proactive and are a self-starter; you can anticipate needs and take action. 
• You are meticulous and have a keen eye for every detail. 
• Being organized and systematic is one of your greatest skills
• You pride yourself on superior quality control and assurance
• Client experience & professional relationships really matters to you and people feel comfortable immediately when they meet you.
• While you appreciate collaboration, you can work independently
• You are a strong writer and want to flex your creative and marketing muscles
• You are tech savvy– while you may not know our whole tech stack, you love to learn new tech and can pick it up!
• You have customer service experience and can work through customer challenges with finesse and kindness.
• You have a track record of creative problem solving 
• You know how to communicate warmly via email and the written word
• You are a doer– no job is too small
• You are resourceful and bring solutions. 
• You have experience working in a service based business but also have an interest in the physical product space & learning about the brands and industry we work with.
• You have general marketing knowledge but are also excited to jump in and learn more!

Software

• Mighty Networks
• Teachable
• Convertkit
• Dropbox
• Planoly 
• Canva
• Zoom
• Slack
• Asana
• Thrivecart
• Stripe
• Paypal
• Google Workspace

To apply 

If you’ve read this far & this sounds like you, click on this link to submit your application! https://airtable.com/shrZpXFMBQjJKg1ty 

Process

We are accepting initial applications from now until Wednesday, May 25th at 12pm PT

We are a company that highly values diversity, equity, and inclusion. We encourage Black, Indigenous, Latinx, Asian, LGBTQIA+ and those who hold marginalized identities not listed to apply, even if you don’t think you fit 100% of the criteria.

If you’ve been chosen to move forward to the interview, you’ll be notified shortly after your application is received. If you don’t hear from us, thank you so much for applying and we will keep your application for consideration in the future!

We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to do a video interview on google meet.

We can’t wait to hear from you!