Account Manager at Behind the Screens

CATEGORY:

Do you want to work for a company where you are helping entrepreneurs run their business by handling what you thrive in – the details? Do you love the idea of having autonomy in your work but still being a part of a company that is helping to make a difference in business owners’ daily lives? Do you love to take on challenges like managing multiple clients – and the idea that you can do all of this from home? If this sounds like it could be you, keep reading!

We are Behind the Screens, and we specialize in helping entrepreneurs with the back end of their company so that they don’t have to worry about the everyday things. We provide ongoing support for our clients with everything from executive virtual assistant work to launch management and online business management. We support a variety of service providers who are in the business of helping others (coaches, healers, health professionals). We handle the details and operations so that our clients can shine in their zone of genius and not sweat the details (because the operations and details are OUR zone of genius!) 

We are hiring an Account Manager to support our clients. If you’ve heard of VA or OBM work and you’re interested in it (and you don’t want the hassle of having your own agency), you’re in the right place. Maybe you’ve never heard of a VA or an OBM, but you know that you are someone who thrives in supporting other people’s visions and helping their businesses grow. 

Behind the Screens is founded and led by Tamara Munoz-Whilden. Tamara is an integrator, leader, and educator. She is passionate about making sure small businesses don’t play small and empowering CEOs and wellness pros to build the life they’ve been dreaming of. Tamara and her team offer top notch COO services and are looking for their team’s next Account Manager to continue to support excellent service to even more clients. 

Account Manager

Overview

Reporting to the CEO, you’ll be responsible for helping clients by taking care of daily tasks so that our clients’ businesses can thrive. To thrive in this role, you’ll need to be excited to take pride in what you do. You love giving 100% and having it pay off, and you understand that all of the little details are what make or break a launch. You’re ready to help businesses thrive by taking care of the back ends of their companies so that CEOs can focus on what they do best rather than getting caught up in the day-to-day details of their business. 

  • Time Commitment: 15-20 hours/week to start, with the potential to grow to full-time very quickly. 
  • Compensation: $21.50/hour to start
  • Location: Anywhere in the United States – this role is fully remote.
  • Status: This role is a part-time employee role. You must be available to be employed by our company and legally eligible to work in the United States.

Responsibilities

Your responsibilities will vary based on the needs of the client. Generally, you will be responsible for:

Account Management + Communication  Responsibilities

  • Communicating with clients via email on a daily basis via Slack
  • Performing quality analysis on tasks to be delivered to client 
  • Following up with contractors and other team members to ensure everything is getting done 
  • Updating clients and CEO weekly on the statuses of projects 
  • Attending monthly/biweekly client check-in meetings (via Zoom)
  • Gathering KPIs
  • Attending monthly team meetings (via Zoom)
  • Executing any assigned client work (see below) 

General Operations + Admin Work: 

  • Inbox management
  • Calendar management and scheduling
  • Google Drive management
  • Management of ClickUp, Slack, and other applicable softwares (see below)
  • Social media marketing support – scheduling, research, responding to DMs
  • Light graphic design through Canva
  • Customer Service and Fulfillment – onboarding and offboarding clients, invoicing, handling failed payments, fielding client questions and concerns
  • Content Creation – writing social media content, blogs, newsletters, etc.
  • Launch Support – supporting clients with product/service launches by creating collateral (emails, slides, course work) and setting up the technology (course hosting, email scheduling, etc.)
  • Creation of landing pages, sales pages, and email automation

This could be you if…

  • You live and thrive in the details
  • You are a strong online communicator 
  • You can efficiently and effectively problem solve to keep projects moving 
  • You are looking for a job you can commit to and grow with – you’re interested in a long-term employee/employer partnership 
  • You’re a stickler – ensuring deadlines are met and deliverables are completed is what you love to do
  • You have exceptional customer service and client communication skills 
  • You take initiative and are efficient in the way you do things
  • You love the idea of autonomy in your work and know how to figure things out on your own before needing to ask for support 
  • You are always on time 
  • You are looking for a Monday-Friday job where you work during office hours 
  • You love managing multiple clients and projects
  • You love technology!
  • You are interested in VA/OBM work but don’t want your own business – you want to manage clients within a company 
  • You thrive and can perform well with a little bit of pressure. We move fast in these parts, so you’ve got to be quick on your feet, able to keep your head on straight, your to-do list tight, and your quality of work hella high.
  • We have a knack for bringing ideas to life through operations and execution. Our clients are visionaries, meaning that a lot of the time they have a million balls in the air and they don’t have a handle on the details. Which is where we come in – you need to be part strategy/part integration

Why you’ll love working here: 

The fun thing about this role is that you’ll never be bored. Our clients work in a variety of fields and have a ton of different projects that they’re working on, so you can expect to support them with anything from content creation and social media engagement to inbox and calendar management. We also support our clients with launching – this is HUGE! Being able to organize and execute a launch with our clients is a big piece of the puzzle, so experience in this is always a huge plus. 

Software

We use a variety of softwares for our clients:

  • Email Marketing: MailChimp, ActiveCampaign, Flodesk
  • Course Hosting: Kajabi, Thinkific, Kartra
  • Project Management: Clickup, Asana
  • Client Relationship Management: Dubsado, Honeybook
  • Payment: Stripe, Paypal
  • Integration: Zapier
  • Website: Squarespace, Wix, Kajabi, ShowIt
  • Zoom
  • Slack

To apply 

If you’ve read this far & this sounds like you, click here to submit your application!

At this time, we are not seeking to work with any contractors who want to run their own businesses. We are hiring an employee with the intent to hire them as a full-time part of our business.

Process

We are accepting initial applications from now until Tuesday, August 24th, 2021 at 2 PM Central time. 

As a company, we value diversity, equity, and inclusion. We encourage Black, Indigenous, Latinx, Asian, LGBTQIA+ and those who hold marginalized identities not listed to apply, even if you don’t think you fit 100% of the criteria. We encourage all people regardless of ethnicity, nationality, gender, race, ability, religion, sexual identity, or any unlisted personal identifier, to apply. 

If you’ve been chosen to move forward to the interview, you’ll be notified shortly after your application is received. If you don’t hear from us, thank you so much for applying and we will keep your application for consideration in the future!

We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to do a zoom interview.

We can’t wait to hear from you!

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