CATEGORY:

Virtual and Tech assistant at education company for biz wanting to sell digital products

Morgan Nield LLC, an education company that teaches online businesses how to have sustainable businesses in leveraging digital products, is looking for a part-time Student Success and Accountability Coach to provide high-level coaching and support to new and existing students. Our vision is to empower women across the globe to become financially independent and leverage the unique skills they already have in profitable ways, without sacrificing what’s most important to them.

The Virtual and Technical Assistant is responsible for executing administrative, customer service, and technical tasks. They ensure that customer service questions and concerns are answered in a professional and timely manner. They assist the CEO and Operations Manager in maintaining company organization through all levels. They execute necessary social media responsibilities, bringing a fresh view and innovative nature to expand company social media presence. They are the primary resource for technical support in the company, maintaining existing technical connections/systems, and implementing new connections and systems when needed.

If you’re a tech savvy and results-driven VA, we want you to apply! 

Role Overview: 

  • Location: Remote, must be based in the US and authorized to work in the US
  • Contractor
  • Time commitment: 15 hours per week Monday through Friday
  • Compensation: $1235 per month

Responsibilities:

Administrative Support

  • Supports CEO by scheduling emails, maintaining work calendar, and updating course changes in Thinkific
  • Provide administrative support when onboarding new students, student mentors, and when working with podcast guests
  • Works with CEO to schedule invited podcast guests, providing information and guidance to guests as necessary
  • Supports Operation Manager and CEO by updating the various items (new students, podcast episodes, project updates, etc.) in Airtable and other organizational tools
  • Updates templates, SOP’s, forms, brand files, emails, and other items as needed
  • Schedules, maintains, and participates in weekly team Zoom meetings, ensuring that they are added to relevant calendars
  • Schedules out reminder emails for team members 
  • Serves as secondary project manager, assisting the Operations manager with project management tasks as needed
  • Participates in webinars, livestreams, and other calls as requested

Technical Support

  • Podcast editing
    • Serves as the primary editor for new and existing podcast episodes
    • Updates internal podcast tracking tables (via Airtable) with each new podcast episode
    • Performs routine editing on podcast notes and copy, correcting formatting and other typographical errors, and ensures accuracy in podcast episode numbers, URLs, and other information
  • Website and other technical support
    • Provides technical support in various company tools including Airtable, Thinkific, Zapier, Screenflow/Garageband/iMovie (podcast editing), Thrivecart, Leadpages, and Convertkit
    • Ensures that links and workflows function as desired on company websites, landing pages, sales pages, checkout pages, and other sites 

Customer Support

  • Serves as the primary customer service contact for students by answering emails, chat messages, Facebook posts, and other communications using the provided templates or redirecting students to applicable resources or individuals
  • Creates and/or updates templates for quick answers to frequently asked questions
  • Manually troubleshoots problems that include, but are not limited to, course enrollment, payment, subscriptions, and course content/downloads

Social Media

  • Facebook
    • Community Management- accepting new members, monitoring comments and engagingAccepts or rejects individuals that request to join Facebook groups, and subscribes them to the email list 
    • Drafts and publishes reminders, updates and announcements in Facebook groups
  • Pinterest
    • Creates and schedules blog and podcast content to Tailwind using provided templates and designs
    • Follows and keeps updated with Pinterest best practices

Graphic Design

  • Creates new pinterest/facebook graphics from provided Canva templates, updating template colors, text, and pictures as needed to meet Pinterest and Facebook best practices
  • Maintains branding integrity across all assigned design projects, updating branding defaults as needed

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.

This could be for you if: 

  • You are solutions oriented
  • You are tech savvy, comfortable with tech software, and willing to adapt and learn new software quickly 
  • You routinely set and meet deadlines
  • You take pride in your work
  • You are highly organized, detail-oriented, and love to develop new systems and processes 
  • You can thrive in an environment where the expectation is to come to the table with solutions along with your challenge
  • You consider yourself to be a self-starter and can work well independently in between team check ins. 
  • You are comfortable in a fast paced small-business environment where priorities can change quickly
  • You love to learn and grow!
  • You are super motivated to seize the day and get stuff done
  • You have impeccable follow-through
  • You have high emotional intelligence and can listen to, support, and encourage others as well as emotionally self regulate 
  • You can flex through launches or business pivots– our business operations will adjust slightly as we go and grow
  • You’re not intimidated by tech, especially figuring out Zapier integrations 😉
  • You love working in the details of the business without losing sight of the bigger picture
  • You’re always thinking ahead of what’s coming around the corner
  • You enjoy a variety of tasks and responsibilities. 
  • You are a problem solver and a glass half full kind of person
  • You’re interested in working for a company that values family and creating economic opportunities for people in a way that they can still spend valuable time with family. 
  • You have experience working with an online course creator 
  • You are comfortable with crunchy/tight deadlines during launch periods (given advance notice!) In other words, you’re cool under pressure. 
  • You have strong written communication and can empathetically guide clients/customers through questions and challenges

Softwares: 

Slack

Airtable

Voxer 

Zoom

Facebook 

Google Workspace (GSuite) 

Thinkific (course platform) 

To apply: 

Click on this link! https://forms.gle/A1V1WJjHza7i9JZaA 

We are a company that highly values inclusion. People of all ethnicities, nationalities, genders, races, religions, abilities, and sexual identities are encouraged to apply.

Process: 

We are accepting initial applications from now until Monday March 15th. 

You will be notified shortly thereafter from our hiring manager (please add meg@megkco.com and apply@megkco.com to your contacts so an email from us doesn’t go to spam!) if you have been chosen to move forward into the interview process. If you don’t hear from us, thank you so much for applying, and we will keep your application for consideration in the future!

We will interview and test the top candidates the following weeks (depending on how many applicants we have.) If chosen, we will invite you to do a video call interview. 

We can’t wait to hear from you!

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CATEGORY:

We are Autoimmune Strong – an online fitness program designed for people living with autoimmune disease, fibromyalgia, and chronic pain.

In our world, living with chronic pain doesn’t mean that your life has to stop. Just the opposite.

“One day I came across Autoimmune Strong and it gave me hope that I could be strong enough to get back to dancing the night away at a party. It was difficult at first to do the program every week but now that a buddy system has been introduced it’s been great having my buddy remind me to do the workouts. It’s nice to know that if she can do it, I can do it!” – Elizabeth S.

Here at Autoimmune Strong, our message to our members is this…We’ll teach you how to use gentle exercise that works WITH your body, not against it. We are strong. We are not our disease. Taking it step-by-step leads to more confidence & the physical, mental, and emotional strength to live your life in full color! 

That’s exactly what we help our members do.

Our Founder, Andrea Wool, designed this program to help our members exercise in a way that feels good to their bodies with an overflow of the love, support, and ease they need to discover who they really are.

Our membership is growing and we’re so excited to take that to the next level with the addition of a Content Marketing Manager to our team!

Content Marketing Manager

Overview

In this role, you’ll support the storytelling and content curation initiatives of the Autoimmune Strong program, reporting directly to our Founder, Andrea Wool.

Alongside Andrea, you’ll create and execute a consistent and cohesive content marketing strategy across all platforms – email, social media, our website – and there may even be a podcast in our future! 

To be a rockstar in this role, you’ll need to lead with care & kindness while bringing experience with online community building, sales & marketing through digital platforms, and a clear desire to learn how fitness (done the right way) can have a positive impact on people living with autoimmune disease & chronic pain.

  • Time Commitment: 45 hours per month (approx. 10 – 12 per week) with room to grow; Monday to Friday; specific hours can be flexible to fit the business needs & your lifestyle
  • Compensation: Commensurate with experience
  • Location: Anywhere in the United States – this role is fully remote
  • Status: This role is for an independent contractor.

Responsibilities

Content Creation & Management

  • Share our message with the world by creating & managing the overall content strategy through a collaborative creation process. You’ll become our go-to for the planning, creation, and distribution of our content across multiple platforms. You’ll step into owning the content calendar and create the accountability to make sure that all the pieces get done on time & on plan.
  • Put your creative muscles to work by personally developing individual pieces of content to fulfill the strategy & plan. This means writing copy & designing visuals (Canva is our jam!) for both new & repurposed social media posts, emails, blogs, and other pieces we have in the vault.
  • Pull a content rabbit out of the hat by actively sourcing & building a library of ready & relevant topics to keep our community informed & inspired at any time. You proactively pick up brilliant content ideas that casually get dropped in meetings, on coaches calls, or maybe in the Facebook group. You grab them, add them to the list, & bring them to the next content planning meeting so the idea can take shape.
  • Hold our brand & vision in high integrity by proofreading and being the last stop copy-editor before anyone hits publish. You keep your own knowledge of our core content topics sharp & current so you can play this role really well. You make sure our voice is clean, clear, and authentic…always.
  • Show our communities some love by leading with education and ending with connection. However you do it, you’re there to make sure our community members feel seen, supported, inspired, and motivated to take the next step on their journey.

Online Marketing & Sales

  • Help followers become members by using smart & warm sales copy to promote our marketing & member events, share our program offerings, and boost our launches. You’re a boss at both the art & science of using CTAs to move followers to engage, sign up, and buy. It’s all based on trust and you’re a big part of bringing that to life.

Data & Analytics

  • Be the resident data nerd by reviewing our analytics for email open rates, hashtag performance, post engagement, and any other metric that helps us make smart, well-informed, & effective business decisions.

Team Collaboration

  • Get to know us & let us get to know you by proactively building relationships with everyone at Autoimmune Strong in our team meetings & outside of them too. We actually care about & like each other around here!
  • Support the Founder on other sales and/or marketing projects as requested.

This could be you if…

  • 2-4 years of experience in communications, copywriting, content creation, and/or marketing
  • You’re part storyteller and part teacher at heart & love making your audience feel seen, heard, and understood.
  • You’re a strong communicator. Whether it’s written or verbally, you strike a healthy balance between being honest, clear, and considering how your words & tone will make someone else feel.
  • You share our commitment to inspire & educate people living with autoimmune disease that there is another way to create wellness & healing in their lives.
  • You’re ready & prepared to develop a baseline level of knowledge on the topics of autoimmune disease & living with chronic pain. You don’t need to be the expert (that’s Andrea!), but we look to you to make sure the messaging is married to credibility, data, and facts.
  • You’re driven to help us get our message out, in all the ways, to all the people who need to hear it the most.
  • You strike a healthy balance between analyzing data and using your instincts to make smart decisions that move the business forward.
  • You can take the Founder’s big, exciting ideas & turn them into a fully executed event, piece of content, or other tangible outcome and you’re not afraid to guide her on the specific details of what needs to be done next to hit the goal.
  • You know your way around social media platforms (Facebook, IG, Pinterest, YouTube) and creating designs with tools like Canva has your name written all over it.
  • You love the idea of being the voice behind the brand. Your name may be out of sight, but your words will be front and centre. Your priority is to get the ideas out!
  • Detail, details, details! You know the details matter and you’d never dream of sending something out that doesn’t look just right. Typos & off brand ideas are a no-no.
  • You can build relationships with all kinds of people; always from a place of trust, transparency, and care.
  • Any experience with (or clear desire to learn) all the steps to successfully launch & manage a podcast is an asset- but not a requirement.

*****

  • No task is too big or too small for you. You’re ready to take responsibility, get your hands dirty, rally the team, and get it all done.
  • You’re an action-oriented, self-starter. You get your work done on time (or early) and pride yourself on not needing to be managed to meet your deadlines.
  • You’re personally committed to improving yourself, learning, and getting better every day.
  • When facing new challenges, you rely on your resourcefulness to get up to speed, find solutions, and make a meaningful impact.
  • You can take an idea and turn it into a step-by-step plan with accurate timelines and ways to keep all the right people updated as you go.
  • Crossing things off of your to-do list brings you the most joy. You’re on top of your tasks and don’t like to procrastinate! Why do tomorrow what you can do today?!

Software

  • Asana to manage projects, assign tasks, and cross things off the list!
  • Squarespace to host our website
  • Instagram, Facebook, Pinterest, YouTube to build community, market, & sell
  • Memberspace to host content for paid members
  • Wistia and Vimeo to host our videos
  • GSuite to create and share docs & spreadsheets
  • Convertkit to manage emails & communications
  • Canva to create graphics & images

To apply 

If you’ve read this far & this sounds like you, click on this link to submit your application!

https://forms.gle/UtkYxYNtYgPZoVJ49

Process

We are accepting initial applications from now until Monday March 15th at 5:00PM ET

As a company, we value diversity, equity, and inclusion. We encourage people of all ethnicities, nationalities, genders, races, abilities, religions, and sexual identities to apply. 

If you’ve been chosen to move forward to the interview, you’ll be notified shortly after your application is received. If you don’t hear from us, thank you so much for applying and we will keep your application for consideration in the future!

We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to do a zoom interview.

We can’t wait to hear from you!

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CATEGORY:

Created 6/5/2020 Updated 3/5/2021

Meg K and Co is a hiring agency for online entrepreneurs. 

We recruit and hire contractors and employees for values-led and conscientious companies. 

Here are our company’s values, mission, and commitments. We believe that values aligned partnerships have the most impact. We will update this on a regular basis as we continue to learn and evolve. And we believe that companies should make their stances and commitments known so that potential clients, partners, employees can opt in or out. 

Our Values: 

Black Lives Matter. 

Black Lives Matter. Black people shouldn’t have less access to resources and opportunities and should NOT be more likely to be murdered by law enforcement (with no consequences). I lived in St. Louis (near Ferguson, MO) where Michael Brown was murdered by a police officer, Darren Wilson, who was later acquitted. I taught in a classroom with Black students and it was incredibly sobering to see them and realize that statistically, they are more likely to be murdered by police and/or be incarcerated than their white counterparts. 

Racial inequity runs deep in our culture, our policies, our policing, and in who gets economic opportunities. There’s data that backs that – for one (of many) examples,  see here an article about Black female students in high school with identical transcripts not given the same opportunities to AP classes as their White counterparts. Black women in the US, across socio-economic statuses, are much more likely to die in childbirth and the infant mortality rate in African American infants is 2.3 times higher than White infants. These racist barriers and biases exisit in business, as well. 

We believe that we have an opportunity and responsibility to connect and facilitate working relationships and employment opportunities. We believe that diversity makes us better. We believe that Black people deserve the same opportunities as anyone else. I also believe in Black Excellence and in celebrating and elevating Black Joy. While we need to recognize the disparities and that being Black in the US is dangerous, part of dismantling this is celebrating the resiliency and excellence that Black people and other People of Color embody. 

It shouldn’t be dangerous to be Black in America. We need to consistently address and dismantle racism. Black Lives Matter.

Set the Standard for Equitable Hiring. 

We believe in creating justice within business, creating the standard, creating space, and holding our clients to rise our standard of equitable hiring. In our work, we intentionally explore and dismantle problematic, oppressive, and inequitable practices. With best practices in place, we set the bar and a high standard for our clients to ensure the most equitable process that we can. We not only lead by example, but we also require our clients to follow best practices and our standard for fair hiring. 

While we hold ourselves and others to a high standard, we also adjust our practices once we uncover that a practice is problematic and inequitable. We aren’t off the hook to do things right, though. It’s our responsibility to engage and do better as soon as we know how (and it’s our responsibility to learn and implement the how quickly and effectively). 

We use an inquiry-based approach (asking great and intentional questions to ensure we are getting to the root of what support you need, addressing  implicit biases, ensuring that you can set up your new hires for success). We regularly adjust our processes whenever we see opportunities to be more equitable and just. 

We understand that while our clients may not be at our standard yet, they desire to create a non oppressive work environment. We create the space for our clients to unpack, become aware, and rise to our standards.

Our hiring standards: 

  • We address apparent implicit biases (be it based on race, age, religion, body size/appearance, sexuality, gender identity, ability) through call ins and coaching conversations and make necessary adjustments. 
  • We have very clear criteria for highly qualified candidates.
  • The role must have the correct legal status. For example, having the time requirements of an employee (set, specific hours and an expected response time of less than 24 hours) for a contractor is not legal and is exploitative. We follow laws and regulations around what is allowed for contract work and what needs to be qualified as W2 employee work. When a worker’s status is in question, we connect our clients to HR experts. 
  • Job Postings Must include: 
    • Values and commitments statement of company
    • Inclusion statement 
    • Explicitly stated salaries and compensation
    • Accurate role expectations and time expectations
    • Inclusive Language

We will not participate in business or hiring practices that exploit others and are inequitable. We expect our clients and business partners to work towards equity. 

Our Mission: 

– to create successful and aligned work opportunities and connect businesses with employees and contractors through conscientious and equitable hiring and leading practices. 

– to be disciplined to our values and vision and the how of our vision, and to continue to grow and adjust it. 

Our favorite DEI/Anti-Racist Educators and resources: 

The Pause on the Play Community– lead by Erica Courdae and India Jackson

1:1 coaching or training by  Erica Courdae

Equity Centered Coaching Collective – lead by Trudi Lebron

Amplified Impact Mastermind by Trudi Lebron

J.E.D.I Collaborative 

Leesa Renée Hall

Mia Hemstad’s course, How to Dismantle System Racism Through Political Activism 

Actions + Commitments in June 2020, Updated February 2021

At Meg K and Co, we are committed to:

-continuing to speak up for Black people and Brown and Indigineous People of Color. 

2/25/21 This also includes people in the LGBTQIA+ community, Asian community, people with neuro-diversity and people of all abilities. 

-donating each month to a bail fund organization, an advocacy or resource organization for BBIPOC, and to political organizations that support anti-racist politicians to get into office. 

In 2020, I donated to the Chicago Community Bond Fund,  Freedom for Immigrants (formerly CIVIC), Joseph R Biden for President, Funds for the Warnock and Ossoff races in Georgia

-continued reflection of how I operate my business to be inclusive and equitable and have excellent outcomes for everyone, especially any BBIPOC clients. 

2020- This is ongoing- we’ve adjusted our practice to include salary on job postings (instead of asking for desired range of compensation) and including inclusion statements on job postings. 

-bettering my recruiting practices to recruit from more diverse platforms to give more opportunities to BBIPOC without tokenizing people. 

2020- This is ongoing. We regularly recruit to platforms for BBIPOC candidates and add more to our standard operating procedures for recruitment regularly. (specifically the Black Freelancers and Virtual Assistants facebook group and HBCUs on the Handshake apps). 

2/25/20-  I seek and partner with job boards for folks in marginalized communities as part of my recruiting budget, recently we started a partnership with Black Remote She job board and are working on adding more partnerships. 

Police brutality and violence towards Black people and People of Color is unacceptable. Racism and White Supremacy are pervasive and need to be dismantled by White people for the liberation of Black people and People of Color. Racism is a matter of life or death. 

2/25/21- White supremacy is dangerous and folks in other marginalized communities also deserve access and liberation. I analyze my actions daily and make changes when necessary and dismantle biases and change my behaviors. I hold space for other white folks (friends, family, colleagues) working on becoming more equity centered and just. I am  in paid DEI communities lead by WOC to continue my  anti racism journey and take more aligned actions. I also go through my own screening processes when hiring to ensure equitable and just hires.

Updated January 2021: 

-I’m committed to decolonizing myself and my business. 2/25/21 In progress

A few actions I take: I buy books from POC authors and books with diverse characters for myself and my family (check out my instagram highlights- I have some of my favorite romance novels by authors of color). As of January 2020, I’ve stopped purchasing clothes in the “fast fashion” realm and make more intentional clothing purchases from brands that I research and that operate sustainably and ethically, such as Tonle and United by Blue. My family and I are evaluating our consumer habits and are working towards creating less waste to combat environmental racism. As a family, we regularly watch content that are created by and represent BIPOC and LGBTQIA+ communities. I personally listen to podcasts hosted by BIPOC and LGBTQIA+ hosts and current event content to stay in the loop and up to date. I see room for improvement around becoming less ableist and and more inclusive to folks of different abilities. 

-Admitting when I am having racist thoughts or actions and changing my actions. 2/25/21 In progress

– Investing in continued Anti Racism and DEI Support- 2/25/21 In progress

– Investing in consultation to improve our hiring practices and further develop my leadership practices- 2/25/21 In progress

– Supporting organizations beyond where I contributed in 2020

– Embody and lead with our anti racist values and at the base and work exclusively with companies that value diversity, equity, and inclusion. 2/25/21 This is part of our screening process before accepting new clients. 

-3/10/2021 Unpack my internalized ableism and explore how we can create more access in the online business industry. Stop using ableist or other problematic language. 

–Megan K Baker

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CATEGORY:

Food Biz Wiz™ is hiring a Podcast & Communications Assistant to support our team with podcast promotion, and related communications projects. 

Imagine working on a close-knit remote team that is creating real impact for thousands of small business owners, and millions of consumers around the globe.  Your role is directly related to promoting a company and resource that empowers unique and emerging food brands to hit the shelves of mainstream markets. If you love problem solving, writing (think podcast show notes and repurposing a treasure trove of already written content and optimizing it for new platforms), creating an online community around shared values, and learning and mastering new softwares and owning these processes, this is for you! 

Food Biz Wiz® was founded by Allison Ball in 2014. Alli is a former grocery buyer turned wholesale consultant who helps producers of packaged product in the food, beverage and wellness industry understand how to get on the retail shelf through her signature online course, Retail Ready®. Alli also hosts the Food Biz Wiz Podcast to support CPG brands in launching, growing, and scaling packaged product. 

The Food Biz Wiz team is a small, tight-knit, and fully remote team across the US. Alli and her team partner with clients ranging from up-and-coming food entrepreneurs, to growing brands, to well-established companies. Our clients are focused on boosting local food systems, creating meaningful connections over food, and committed to sustainable food practices. We also work to dismantle systemic racism in our food industry through addressing it in our content, facilitating conversations, and elevating food brands founded by POC and other folks with marginalized identities. 

To get a feel for our team culture: we value curiosity, we ask questions, brainstorm and open ourselves to solutions. We are learners and in it together to bring the most impact that we can in the work that we do in the food industry. We support a community that is  ready to work hard and make changes in their businesses so that they too can have a big impact in the food scene. Here’s more on our core beliefs-https://www.instagram.com/p/CHZBxyBhJ7g/

Podcast & Communications Assistant Role Overview

The Podcast & Communications Assistant supports in producing and promoting our weekly podcast. This role also owns content repurposing to create new newsletter and social media content as well as moderating our podcast’s Facebook group. The PCA also trouble shoots any tech issues that arise in our communications softwares. 

Availability requirements: 

10 hours per week

– Thursdays 9:00-9:30 AM PT for Podcast Responsibilities

– Mondays Wednesdays Fridays for 1-2 hours in the window of 7:00 AM- 11AM PT for Facebook Group Management

– Remaining hours are flexible M-F

Compensation: Starting at $17 per hour

Status: part-time W2 Employee- candidates must be authorized to work in the US 

Responsibilities: 

General: 

– Attend in weekly team zoom meetings

– Daily Slack check ins 

– Track metrics data and put into KPI spreadsheet 

– Create and update Standard Operating Procedures as needed

Podcast Management: 

– Coordinate and schedule podcast guests and podcast sponsors

– Write show notes for weekly episodes

– Write and schedule weekly newsletter blast and social media posts for podcast

– Upload podcast to website weekly 

– Engage with podcast audience on instagram 

Podcast Facebook Group Community Management: 

– Accept new members, respond to member comments and encourage members

– Write, create and schedule posts per our content calendar strategy

– Moderate comments

– Provide additional support for our quarterly challenges/launches 

Communication & Tech Support: 

– Support and maintain the behind-the-scenes software and tech systems

-Fix broken links

-Troubleshoot tech errors in softwares

-Create landing pages as needed

-Management of email automations: repurposing content, scheduling emails, learning our tagging system, etc.

Content Repurposing: 

– Repurpose content in weekly newsletter

– Find trends from past email newsletters that we can tweak and replicate for future use

– Repurpose content for social platforms we’ve not yet tapped into (ie LinkedIn) 

– Repurpose videos- for example, take FB live content and post onto IGTV

This could be you if:  

-You are supremely organized and love a good project management spreadsheet or to-do list.

-You love grammar and writing for a particular brand voice. You’re an excellent writer. 

-You know your way around Facebook and Instagram and enjoy engaging with people on these platforms

-You love thinking about podcasting as a marketing tool, and can connect the dots between listeners, subscribers, and paying students

-You aren’t afraid of ActiveCampaign (or similar), our email management tool. Looking at an email automation lights you up, and your brain synapses fire when you think about email automations, segmentations and tags. 

-You love good visual design, and are comfortable making choices around what looks visually appealing on a website or social media post (even if you aren’t a graphic design pro). 

– Tech does not intimidate you. If you don’t know a platform, you know what you need to do to get proficient in a new tech platform. 

– You’re willing to go the extra mile– if you don’t know how to do something, you’ll chat with customer support and find the necessary training materials. 

– While you love team collaboration, you also can work well independently in a remote environment. 

– You love early and frequent feedback. You can see yourself thriving in a highly engaged and accountable work environment- for example, we do frequent check ins and give visual read receipts on team messages in Slack to make sure we’re on the same page. 

– Know that you’ll thrive on a solutions-oriented team, who considers themselves optimistic and forward-thinking. While we recognize the challenges that come along with being in the food industry, we use all of the tools possible to help our listeners and students feel educated, empowered, and supported.

– You like to find patterns and connections, whether it be in noticing how the Food Biz Wiz brand voice shows up in copy, seeing what sorts of subject lines get the highest click rate, or remembering when we addressed a listener’s question a few months ago in a past podcast episode. You like to notice and connect the dots for our team, our listeners, and our students. 

Softwares: 

Slack

Facebook

Instagram

ActiveCampaign

EasyWebinar

Zapier

ThriveCart

Squarespace

Vimeo

Canva

Stripe

Google suite

Headliner

Google Calendar 

Calendly

Success in this role includes (and is not limited to) : 

– Podcast produced and published every week

– Responses to communications in our public Facebook group M-F within 24 hours

– Response to team communication within or before 6 hours during business hours

– Engaging and salient Podcast show notes with no grammar mistakes in the final draft per the Food Biz Wiz brand voice

We are a company that highly values diversity, equity, and inclusion.  We encourage BIPOC (Black/Brown, Indigenous, and other People of Color) and LGBTQIA+ people to apply. 

To apply:  Click on this link! https://forms.gle/LUjwaHk6joSVxNVFA  

Process: 

We are accepting initial applications from now until Thursday March 4th at 12:00 PM PT. 

You will be notified shortly thereafter if you have been chosen to move forward into the interview process. If you don’t hear from us, thank you so much for applying, and we will keep your application for consideration in the future!

We will interview and test the top candidates the following weeks (depending on how many applicants we have.) If chosen, we will invite you to do a video call interview. 

We can’t wait to hear from you!

READ MORE

CATEGORY:

Morgan Nield LLC, an education company that teaches Etsy sellers how to have sustainable businesses, is looking for a part-time Student Success and Accountability Coach to provide high-level coaching and support to new and existing students. Our vision is to empower women across the globe to become financially independent and leverage the unique skills they already have in profitable ways, without sacrificing what’s most important to them.

If you’re hardworking, love to teach/coach, provide rave-worthy client service, and are highly organized, then this position is for you! 

Role Overview: 

– Location: Remote, must be based in the US and authorized to work in the US

– Contractor, this role may possibly transition to W-2 Part-time Employee after initial 180 Days

– Time commitment: 15 hours per week daily Monday – Friday, with specific hours, including two live coaching calls per month, occasional livestream events, weekly team meetings, and regular communication on company Slack channel

– Compensation: starting at $1170 per month for 15 hours per week 

More about the role: 

The Student Success and Accountability Coach is responsible for being the primary contact for students enrolled in our Passive Profit Academy (PPA) program. They are involved with students from the beginning, participating in and conducting onboarding for new students. They serve a key role in the success of students involved in PPA by coaching assigned students in weekly one-on-one appointments, answering questions and concerns, facilitating discussion in the PPA Facebook Group, and becoming a resource of knowledge and recommendations for students. 

Responsibilities

  • Provide a high-touch coaching experience for the students in our Passive Profit Academy by becoming an expert in our strategies, attendly all live coaching calls (2x month), tracking progress, providing strategic feedback, and checking in weekly via Voxer with assigned students
  • Monitor PPA Facebook Group activity, maintain group guidelines, answer questions, resolve issues that may arise, build a relationship with students, and provide outstanding service and support
  • Responsible for onboarding new students and providing a smooth, supportive, and high-touch onboarding experience
  • Support the PPA sales process and funnel by reviewing applications, sending acceptance emails, and answering questions from leads in the pipeline
  • Keep the Program Leads and Applicants dashboard organized and up to date
  • Send Rejection or Redirect emails to applicants that are not accepted
  • Make sure that all SOPs related to the Program, coaching strategies and best practices are created and up to date
  • Serve as a “host” and “co-host” for various coaching calls and livestreams, creating assigned call documents, and ensuring that all coaching calls are recorded, timestamped, and uploaded to Airtable 
  • Manage the renewal process for students continuing with the program beyond the expected duration of the program, and off-boarding students leaving the program in a timely manner, providing a smooth and positive experience
  • Create and maintain a Coaching Training Manual by systemizing and document the coaching process to make it easier when we hire additional coaches

What does success look like? 

  • Conduct 1:1 weekly check-ins (via Voxer) with assigned students, keeping thorough notes of coaching sessions and student progress in our student database 
  • Onboard new clients into our programs smoothly and quickly
  • Be an active and frequent presence in the PPA Facebook group
  • Respond to client questions within 24-48 hours
  • Have an extreme awareness of who each student is, where they are in the program, when they’re behind schedule, how they’re feeling, and anything else that would help us serve them better
  • Develop a personal relationship with existing students so they feel exceptionally cared for and tell us they trust you and what you bring to the program and calls
  • Learn all of the lessons, strategies, policies, and decision-making processes in PPA so you can give expert feedback and support
  • Research and stay up to date on the latest updates and strategies we teach to our students in PPA

This could be for you if: 

  • You have great human and business instincts and can confidently articulate a well-informed point of view
  • You love coaching and supporting others
  • You are highly organized, detail-oriented, and love to develop new systems and processes 
  • You are excellent at managing ongoing conversations with multiple people at once
  • You have high emotional intelligence and can listen to, support, and encourage others
  • You are fairly tech savvy and comfortable learning new softwares as needed
  • You routinely set and meet deadlines
  • You can follow directions and enjoy being a part of a team
  • You consider yourself to be a self-starter and can work well independently in between team check ins. 
  • You are open to constructive feedback
  • You are solution oriented
  • You love working in the details of the business without losing sight of the bigger picture
  • You’re always thinking ahead of what’s coming around the corner
  • You’re comfortable holding space for students navigating the challenges of being a business owner and juggling everything else
  • You are comfortable in a fast paced small-business environment where priorities can change quickly
  • You are willing and eager to step into new roles and responsibilities as new developments and growth arise in the business
  • You are a problem solver and a glass half full kind of person
  • You’re interested in working for a company that values family and creating economic opportunities for people in a way that they can still spend valuable time with family. 
  • Your coaching style includes positive encouragement, gentle guidance, and cheerleading (with the occasional tough and kind love when needed) 
  • You love to learn and grow!
  • You are super motivated to seize the day and get stuff doneYou don’t mind being on camera and leading during meetings and livestreams, and 1:1 calls with clients. 
  • You have impeccable follow-through. 
  • You enjoy a variety of tasks and responsibilities. 

Softwares: 

We do not expect our candidates to know all of these platforms and will offer tutorials during onboarding where needed for the right candidate. 

Slack

Airtable

Voxer 

Zoom

Facebook 

Google Workspace (GSuite) 

Thinkific (course platform) 

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.

To apply: Click on this link!  https://forms.gle/fouF8Rqpj6xPHQBA6 

We are a company that highly values inclusion. People of all ethnicities, nationalities, genders, races, abilities, and sexual identities are encouraged to apply.

Process: 

We are accepting initial applications from now until Tuesday February 22nd 5pm MST.  

You will be notified shortly thereafter from our hiring manager (please add meg@megkco.com and apply@megkco.com to your contacts so an email from us doesn’t go to spam!) if you have been chosen to move forward into the interview process. If you don’t hear from us, thank you so much for applying, and we will keep your application for consideration in the future!

We will interview and test the top candidates the following weeks (depending on how many applicants we have.) If chosen, we will invite you to do a video call interview. 

We can’t wait to hear from you!

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CATEGORY:

The Human Connection Agency, a PR agency for purpose-driven entrepreneurs and businesses, is hiring! 

We are hiring a Podcast Publicist to join our small but growing agency to take the lead on podcast pitching for our clients. We are a female-led agency that provides full-service PR for online service providers and product-based companies. Our services focus on podcasts (that’s where you’d come in!), publications, and television, depending on our clients’ goals. 

Our team currently consists of our CEO, Brittney Lynn, two lead publicists, and PR assistants. We are excited to add another publicist to our team to focus solely on podcast pitching strategy and execution to help our clients get amazing visibility! Up until this point, our lead publicists have taken the lead of podcast efforts, and we are so excited to open up this role to one lead resident podcast enthusiast and publicist!

Podcast Publicist Overview  

Hours: Up to 29 hours per week (part-time employee) 

Availability Requirements: 

– online everyday M-F (excluding holidays), flexible but consistent hours within the 8am-5pm CST window

– Respond to emails with clients and podcast hosts with a 12-24 hour turnaround M-F

– client calls the first week of each month (starting at 3-4 hours of client calls)

– team calls for one hour on Mondays and a midweek touch base call mid week 

Compensation: starting at $25 dollars per hour. 

This role is a Part-time W2- Employee position. 

Location: Remote, must be based in the US and eligible to work in the US. 

We are a company that highly values diversity, equity, and inclusion. We encourage Black, Indigenous, Latinx, Asian, LGBTQIA+ and those who hold other marginalized identities to apply, even if you don’t think you fit 100% of the criteria.

While PR experience is great, we encourage applicants who love podcasts and have a large working knowledge of podcasts to apply. 

Responsibilities: 

– Lead strategy for podcast pitching including what types of podcasts to pitch, pitch topics as well as crafting and sending podcast pitches

– Research Podcasts and update our SOP and spreadsheets accordingly

– Network and build relationships with Podcast hosts

– Flesh out talking points for podcast interviews

– Direct and provide strategy for PR assistant to research podcasts and draft pitches

– Collaborate with Lead publicist (account lead) in creating podcast strategy that is aligned with client goals and other PR efforts

– Respond to team or client communications via email and slack within or before 24 hours M-F

– Monitor email inbox and facilitate communications and scheduling between podcast hosts and clients

– Report monthly to clients with updates and metrics

– Participate in weekly team meetings

– Report to Lead Publicists who are lead for your assignments

Click this Link to Apply!  https://forms.gle/bfPVPvW8SCoLDQBb9

This role could be for you if: 

–You love podcasts 

–You would listen to podcasts all the time and would all day if you could

– You love writing

– You love researching (especially if it involves podcasts) 

– You love brainstorming with clients and getting creative with problem solving

– You love supporting entrepreneurs

– You want to work on a close knit team (but virtual- not tooo close!) 

– You love working virtually/remotely

– You like a variety of tasks and responsibilities in your workday

– You don’t mind working under a little bit of pressure (not large amounts of pressure are involved in this role, sometimes urgency is required with podcast PR)

– curiosity drives you and you love to learn

– You want to collaborate with team and clients

– you don’t have traditional PR training or agency experience 

– you are interested in being a female-led, positive work culture with purpose-driven clients

– you value integrity and honesty, even (especially) when it’s uncomfortable

– you are open to challenging team or clients if pitches are out of integrity or misaligned with company values

– you take initiative and prioritize imperfect and timely action over striving for perfect action (you’re the ask for forgiveness instead of permission type of person when it comes to ideas and pitches)

–you are okay with the rejection that happens when every pitch doesn’t land

–you love to bring fresh ideas to the table to help clients reach their publicity goals

– you can communicate tactfully and respectfully

– you own up to your mistakes (The Human Connection Agency  is a company where imperfect action is allowed and has a culture of taking responsibility and owning up to mistakes)

– you’ve read about our company’s values and you’re on board and can see yourself thriving in a company with these values– https://brittneyllynn.com/values/

– Bonus: You’re familiar with the online biz/ online entrepreneur world

Softwares: 

Asana (project management software) 

Slack (team communication software) 

Voxer (team communication software) 

Google Workspace (Gsuite)

Google sheets/ spreadsheets

Podcast platforms (apple/itunes, spotify, stitcher, etc) 

To apply: 

Click on this link!  https://forms.gle/bfPVPvW8SCoLDQBb9 

Process: 

We are accepting initial applications from now until Thursday February 18th at 5:00pm CST. 

You will be notified shortly thereafter if you have been chosen to move forward in our hiring process. If you don’t hear from us, thank you so much for applying, and we will keep your application for consideration in the future! If you move to the next steps, you will recieve an email from meg@megkco.com or apply@megkco.com– please add these addresses to your contacts so you don’t miss communications from our hiring manager (we’d hate to not reach you because of a spam folder mishap) 

We will ask follow up questions, interview and test the top candidates the following weeks (depending on how many applicants we have.) If chosen, we will invite you to do a video call interview and a possible paid test (working interview). 

We can’t wait to hear from you!

Click on this link to apply!  https://forms.gle/bfPVPvW8SCoLDQBb9 

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CATEGORY:

Operations Manager for Yoga Studio Job Posting

“I love SerenityYoga because the teachers there look like me and talk like me. They are truly compassionate and 100% of the time I leave class feeling physically and emotionally better than when I arrived.” ~ Meredith S.

It’s words like this that make Serenity Yoga such a special place.

Since 2012, our goal has been to provide a safe space where our students & community feel welcome to both learn & practice yoga while nurturing their mental health & spiritual well being. We’re real people, doing real yoga, with our real bodies. It’s an authentic experience that aims to bring a renewed sense of calm to your day.

As the owner of Serenity Yoga, Michele Lyman has learned that a huge part of yoga is finding compassion for yourself & others. And it’s this same experience that she shares with everyone who walks through the studio doors, signs up for a virtual class, or takes an online course.

And now, we’re thrilled to share that we’re expanding our team with the addition of an Operations Manager!

Operations Manager

Overview

In this role, you’ll be an integral part of supporting business growth by wrapping your arms around the day-to-day operations of the established in-person (when it’s safe) and growing online divisions of Serenity Yoga. You’ll work hand-in-hand with the owner, students, teachers, & community to make sure everything runs smoothly and is always getting better.

  • Time Commitment: 15 hours per week with room to grow; Monday to Friday (you’ll work with the owner to set a specific schedule that meets business needs and fits your life)
  • Compensation: $20/hour with room to grow
  • Location: Anywhere in the United States– this role is fully remote
  • Status: You’ll be an employee and must be authorized to legally work in the United States

Responsibilities

Studio Programming & Coordination

  • Lead the overall coordination of the in-studio & online offerings for classes, workshops, studio rentals, and any other programming or events.
  • Create open channels of team communication by proactively building relationships with the teachers & other members of the Serenity team.
  • Ensure everyone always knows what’s happening & when by proactively gathering & responding to teacher requests for schedule changes, new class offerings, substitutions, and any other logistical updates.
  • Make it easy for clients to register & pay at any time by maintaining an accurate schedule of program offerings, pricing, teacher pay rates & availability in the client-facing online registration system (Mindbody) and on the studio website. Ensure timely resolution & communication for any conflicts or issues that come up.

Marketing, Sales, & Community Relations

  • Be the studio’s hype squad by developing, maintaining, and executing our online content calendar of social media posts, emails, & advertising to showcase class offerings, company values, testimonials, and other relevant content.
  • Show our followers some love by engaging with them on social media. Have conversations, slide in their DM’s, answer questions, share our offers, and invite them to join us for a class or two.
  • Amplify our collective impact by creating & executing an outreach & communications plan that develops partnership & sponsorship opportunities with other aligned local & online business connections.
  • Help followers become clients by developing & executing a process to generate leads and help the right ones sign up.

Customer Support

  • Let clients know we care by proactively resolving inquiries, requests, issues, and any other client communication within 24-hours, Monday to Friday. Solve problems by striking a balance between what’s right for the studio & what’s best for the client.

Projects & Other Assignments

  • Support the Owner on sales, marketing, and/or operations projects as requested.

This could be you if…

  • You have 2-4 years of experience servicing customers & managing the back end operations of a business. Think restaurant or retail store manager and you’ll be on the right track.
  • You’re skilled at collecting all the individual pieces and organizing them until you have an outcome that’s productive & considers everyone’s needs.
  • You can build relationships with all kinds of people; always from a place of fairness, integrity, kindness, and care.
  • You enjoy addressing clients’ concerns and aim to have them feel heard, understood, and supported.
  • You’re a strong communicator. Whether it’s written or verbally, you strike a healthy balance between being honest, clear, and considering how your words & tone will make someone else feel.
  • You enjoy using technology and learning new platforms sounds like fun!
  • You already have ideas about how to use Facebook, Instagram, & Pinterest to make new connections and get visible. And what you don’t know, you’ll definitely learn!
  • You can create basic designs in Canva with an eye for correct spacing, no typos, and impactful images. No serious graphic design skills necessary, but you pay close attention to the details!
  • You enjoy the challenge of meeting new people, starting conversations, and looking for ways to build partnerships that matter.

*****

  • You’re an action-oriented, self-starter. You get your work done on time (or early) and pride yourself on not needing to be managed to meet your deadlines.
  • You’re personally committed to improving yourself, learning, and getting better every day.
  • When facing new challenges, you rely on your resourcefulness to get up to speed, find solutions, and make a quick & meaningful impact.
  • You can take an idea and turn it into a step-by-step plan with accurate timelines and ways to keep all the right people updated as you go.
  • Crossing things off of your to-do list brings you the most joy. You’re on top of your tasks and don’t like to procrastinate! Why do tomorrow what you can do today?!

Software

  • GSuite to create and share docs & spreadsheets
  • MindBody to share our program offerings with clients for registration & payment
  • Brandbot to market our classes & send reminders to clients
  • Trello to manage projects, assign tasks, track progress, and cross things off the list!
  • Dropbox to store shared files
  • Quicktime Player for video editing
  • Squarespace to host our website
  • Canva to create graphics & images
  • Convertkit to manage client emails & communications
  • Namastream to create online courses & events

To apply 

If you’ve read this far & this sounds like you, click on this link to submit your application!

https://forms.gle/HGnghiv7L7YgZVDP7

Process

We are accepting initial applications from now until Friday February12th at 6pm EST. 

As a company, we value diversity, equity, and inclusion. We encourage people of all ethnicities, nationalities, genders, races, and sexual identities to apply. 

If you’ve been chosen to move forward to the interview, you’ll be notified shortly after your application is received. If you don’t hear from us, thank you so much for applying and we will keep your application for consideration in the future!

We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to do a video interview. 

We can’t wait to hear from you!

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CATEGORY:

Meg K and Co is a hiring agency for online entrepreneurs and we are hiring a Hiring Assistant to support the CEO and clients on a part-time basis, 20 hours per week as a W2 employee, fully remote. 

 

Founder and CEO, Meg Baker is based in Chicago. We hire aligned support for values-driven online businesses that range from online educators with courses, coaches, and service providers. Our primary goal is to ensure success and safety for all parties. We are an anti racist company and only work with companies who are committed to anti racism. We are growing and looking to hire our first employee who can support with our hiring projects and company operations. 

 

The HA is the client and project champion and is focused on client delivery and making sure that clients have an amazing and succinct client experience. They manage all parts of the hiring process from fielding sales calls, the moving pieces of the hiring projects, working with and delegating to other contractors, and going above and beyond to make the entire process seamless and enjoyable! You are the go-to for the details, and you thrive making big project happen smoothly fielding all the little details.

 

LINK TO APPLY: https://forms.gle/tXnTx3r8SQT2shMk7

 

Role Overview: 

– Part-time employee (20h to start with room to grow!) (will start as contractor role for first 90 days and transition to employee status) 

– $17/h, and will raise to $18/h after 90 days if successfully hitting job expectations

– US based- Fully Remote

– Commission opportunities after 90 days

 

General Expectations: 

– Onboarding Clients within a 24 hour turnaround time M-F

– Scheduling client calls and hiring interviews and supporting both the clients and the hiring team with scheduling details

– Creating Project Plans for New Clients with 24 hour turnaround time

– Managing Project Plans and making sure all details of the client and team experience are running smoothly. Fielding any changes in schedule or details. Working with the team to make sure that projects are done on time or ahead of schedule.

– Daily accessibility in voxer and slack for team coordination.

– Ability to take voice notes from the CEO and turn them into written processes or updates to project plans and the client experience. You need to be able to take voice direction easily and turn this into tasks or procedures for the team.

– Take ownership of SOPs CEO provides, make improvements as needed and implement them. As you work with clients and team, you will own the SOP’s and make sure they are up to date at all times, and create tasks for team members to complete certain parts if needed.

– Communicating with clients with 24 hour response time M-F outside of holidays. This includes updating them on status and answering their questions.

– Implementing some tasks in client projects (see below for more info) 

– Opportunity to taking sales calls, and answer questions about booking projects (when booked, you will earn commission on any booked sales calls after 90 days)

– Misc. Marketing and scheduling tasks for the company.

– While these are the general role responsibilities, this is not an exhaustive list of job role responsibilities. You are a team player and “this is not in my job description” isn’t in your vocabulary. You’re looking to become an intra-preneur and grow with a company long-term.

 

LINK TO APPLY: https://forms.gle/tXnTx3r8SQT2shMk7

 

Responsibilities: 

General Client Management: 

– Check in with contractors daily via slack and voxer M-F to ensure things are on track

– Presenting information from offboarding questionnaire to team meetings (for marketing or process improvements)

– Check candidate inbox daily M-F to respond to applicant inquiries on status of their application 

– Taking sales calls as needed, and answering any questions potential clients may have.

 

Account Support: 

– Onboard new clients within 12-24 hours of close of sale M-F 

– Set up new clients with a project in the project management software and needed documents in Google Workspace

– Excellent Client Communication. Responding to clients within 24 hours during the week.

– Taking care of all the details of the projects, and communicating with team about anything that needs to be done.

#1 responsibility is keeping things moving on time (or ahead of schedule!) You do whatever it takes to make this happen.

 

Admin Responsibilities

– Technology wizard. If you don’t know how to do something, you know how to figure it out easily! You manage all the backend tech (creating google forms, etc)

– Update client documents as we get new information 

– Post pre-written job descriptions in third party platforms and to our job seeker Facebook group and mailing list

– Research job posting platforms and update job posting platform document

 

General: 

– Available for team zoom calls as needed

– Use Project Management Software to update tasks statuses and project plan templates, for the company

– Weekly calls with Meg to discuss projects and to ask questions and make suggestions on process improvements

– Marketing scheduling and managing as needed

– Updating Standard Operating Procedure documents as needed

– Daily checkins in Slack and weekly Team Meetings

 

This could be you if: 

– You like systems

– You love admin

– You love the details and following through 

– You prefer over communication instead of under communication

– You have strong written communication (especially in emails) You can easily communicate and get your voice across in written form.

– You can get on board with supporting online entrepreneurs in getting really aligned support (and some peace and growth!) You’re looking for a job that can pay regularly that you can grow with. Doing with in your skill-set excites you!

– You enjoy documenting standard operating procedures

– Plugging and playing makes you happy (like here are the steps to create a google form- plug and play with the info I give you)

– You hate open loops (ie if you asked me for something, and it’s been a few days and you haven’t received it, you’re going to follow up until you get it- you can own the outcome) 

– You are very comfortable with writing emails and being client/candidate facing 

– You enjoy doing things like copying google folders and asana projects (those detail/technical things!) 

– If you don’t know something, you figure it out. You use google as your playbook and are great at figuring out answers to technical details without having to ask for support. You like to figure this out on your own.

– You believe that organization can solve most issues in life

– You like having FUN and can bring fun to these technical and serious projects. You’re wanting to be a part of a team with a culture of taking things seriously, but never taking ourselves seriously. Laughter is our middle name.

– You love reading SOPs (and watching SOP videos) and making updates to Standard Operating Procedures

– You can take direction from written and verbal formats and turn either into procedures and details. Details will come from team, the CEO, and clients in many different formats, and you’re OK with that! You take what’s given to you and you can organize it into projects and processes that make sense.

Softwares: 

While these softwares are used, you do not need to have knowledge of them before this job role. Experience is a plus, but not a requirement! 

– Dubsado for client onboarding

– Zoom

– Google Workspace (gmail, docs, sheets, forms)

– Typeform

– Clickup for project management 

– Slack for team communication

– Convertkit

– Loom

– Thrivecart

– HelpScout

– Clickup 

– Slack

 

LINK TO APPLY: https://forms.gle/7io18umVB5QJyczj9

 

Process: 

We are accepting initial applications from now until Monday February 8th, 2021 at 12pm CST. 

 

You will be notified shortly thereafter if you have been chosen to move forward into the interview process. If you don’t hear from us, thank you so much for applying, and we will keep your application for consideration in the future!

 

We will interview and test the top candidates the following weeks (depending on how many applicants we have.) If chosen, we will invite you to do a video call interview. 

 

We can’t wait to hear from you!

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CATEGORY:

The Merriweather Council is an independent education company that provides training, support and mentorship to small, handmade business owners. We believe in leading makers to become empowered business owners and achieve success on their own terms through our course and membership program. The company is founded by CEO Danielle Spurge, who is a mentor to craft based business owners and teaches makers how to monetize their crafty tendencies by selling their work online using tools like Etsy, Shopify, etc. We support our audience and customers through our main membership program, The Council, our training course for Etsy sellers, and our Podcast. 

 

Our small but mighty team is growing! We are looking for a Customer Service and Administrative Assistant  to support our customers and our team! 

 

The Merriweather Council values teamwork and team culture. We encourage thinking outside the box to solve problems + independent thinking for stronger collaborative work across the company. We appreciate having a variety of perspectives present on our team. It is important to us that all team members are honest with themselves and the rest of the team and maintain a high level of integrity. Reliability is key! 

 

People of all ethnicities, nationalities, genders, races, and sexual identities are encouraged to apply

Overview of Customer Service and Administrative Assistant

This role will be a W2 employee position (after a 90 day contract trial period) and is starting at 15 hours  hours per week and compensation starts at $17/h, and will raise to $18/h after 90 days if successfully hitting job expectations. 

 

–Candidates must be based in the US and authorized to work in the US to be considered for this role as it is for a W2 employment status. 

 

–This role requires 15 hours per week within the window of M-F 9am-4pm Central for 2 hours per day M-F and 2 hours during the weekend. (Schedule of hours will be determined based on candidate’s availability)

 

Responsibilities: 

 

Customer Success and Administrative Support*: 

*We have Standard Operating Procedures and Systems in place for these responsibilities 

Customer Support and Communication– Monitoring the inbox  daily  M-F and reply to customer emails within 24 hours + weekend inbox monitoring 

– Assist with tech problems like lost passwords

– General trouble shooting when clients run into tech problems (the things that are figure-outable via google and SOPs) 

– Change passwords as needed in the course platform software, etc

– Follow up with customers and resolve questions

Billing, tracking payments, failed payment recovery, daily reports to COO

– Schedule Reminder Emails for students in the Membership

– Schedule facebook posts

– Data Entry

– Monitor inbox and forward emails to COO or CEO as needed 

– Calendar scheduling

–  managing membership enrollments

 

Marketing + Sales Support: 

Answer questions for potential customers who watch our webinar (we have SOPs and training to get you up to speed) in the inbox 

– light graphics creation (bonus, not a requirement)

– Public Relationships support: sort through emails of potential Podcast guests and requests for CEO to appear at conferences and summits

 

General Responsibilities: 

– weekly team meetings

– daily Slack checkins

– update task progress in Project Management software daily

This could be you if: 

-you love customer service and have a background in supporting people in this capacity!

-you enjoy talking to people and creating connections with other humans

– you enjoy the details and working in the details energizes you

– you are looking for a position with consistent and reliable hours 

– you want to support a business more behind the scenes 

– you want to work on a close knit, female-led team

– you have an appreciation for handmade work and the arts (you certainly  don’t need to be a craft or maker yourself!- but you’re interested in supporting them!)

– while you love to ask questions, you are resourceful and love to look at Standard Operating Procedures and Google and getting as far as you can on your own 

– you enjoy doing implementation work and feel a satisfaction of crossing things off of your to-do list

– you love learning new things and comfortable learning new technologies

–  you can tolerate Backstreet Boys references, The Office references, and Gifs (no prior knowledge of any  of these things required 😉 ) 

– you love to help and solve problems and relate to customers while also maintaining boundaries and company policies

– you love collaborating on a team and bringing suggestions and process improvements to the table! Some might say you are solutions oriented! 

-you enjoy working in an email inbox and feel a satisfaction of crossing things off of your to-do list
– you enjoy interacting with people and want to work on a team 

– you are enjoy collaborating and interacting with team 

– client experience matters to you 

– you’ve heard of Etsy before and know what it’s used for

 

Softwares: 

ClickUp

Trello

Slack

Google Workspace (formerly known as Gsuite)- gmail, google sheets, google docs, google calendar, etc

 

Other softwares we use (and we will train- we don’t expect applicants to know these softwares)

Active Campaign

Deadline Funnel

Ever Webinar

WordPress/ Wishlist

Vimeo

Calendly 

Zapier

Thinkific

Stripe/Stunning (payment processors) 

 

To apply: Click on this link! https://danielle239.typeform.com/to/TmbNj0eL

 

Process: 

We are accepting initial applications from now until Monday February 8th, 2021 at 12pm CST. 

 

You will be notified shortly thereafter if you have been chosen to move forward into the interview process. If you don’t hear from us, thank you so much for applying, and we will keep your application for consideration in the future!

 

We will interview and test the top candidates the following weeks (depending on how many applicants we have.) If chosen, we will invite you to do a video call interview. 

 

We can’t wait to hear from you!

 

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CATEGORY:

Project + Community Manager at web and brand design and education company

Wayfarer Design Studio, a design agency + education company  for designers, is hiring a Project Manager + Client Concierge. Our agency provides branding, package, and web design for thoughtfully ambitious brands. We work in both wordpress sites as well as shopify websites for our ecommerce clients. On our education side, CEO Abbey McGrew creates educational resources for designers including her course, template shop, and 1:1 coaching. 

The Project Manager + Client Concierge is a contracted, part-time role to support in both the agency side of the business as well as the education side! The team is small at the moment and we are excited to bring on this new support role! No extensive web design background required– we are looking for someone who loves supporting people and also loves project planning! This role is responsible for being the primary point of contact for agency clients and ensuring that our agency projects are running smoothly and on time. Because our agency is small, this role will also be supporting Abbey in her community. 

Job Overview: 

Hours: 10 hours per week 

Compensation: starting at $25.00 USD

Response times of 24-48 hours M-F 

Contractor- preference is applications from US and Canada

People of all ethnicities, nationalities, genders, races, and sexual identities are encouraged to apply

Click on this link to apply: https://forms.gle/EHdKZ2fA8PeeaAhY7

Responsibilities: 

Project + Account Management for Agency clients: 

– create project timelines for internal use and client use

– coordinate and communicate between creative director and contractors (junior designers, copywriters, developers, etc) on projects

– communicate and liaise with clients throughout brand, web, or packaging project- this role is the main point of contact and there for whatever questions the clients have

– provide client updates and ensure clients are meeting deadlines

– update standard operating procedures as needed

– manage projects, update project plans, and ensure project is completed on time

– create invoices and send out contracts via Dubsado to new clients (we have roughly 1-2 new clients monthly)  

Community Management for Course Students: 

schedule monthly Q+A calls and schedule email reminders

– coordinate guest expert calls in the community

– periodically check in on payments + follow up with any students to resolve failed payments

– send follow up materials to students after 1:1 coaching sessions (zoom recordings, coaching notes, and resource links) 

– post call recordings and other resources in the facebook group

– upload videos in course platform, Teachable

Marketing: 

– repurpose blog content into newsletter content

– schedule pinterest content

This could be you if: 

– you love creating a project plan and plugging it into asana

– you like having a variety in your work

– you thrive with hard deadlines and get a thrill out of crossing tasks off of your to-do list

– you love people and feel comfortable getting on zoom with our students or agency clients as needed

– you consider yourself to be personable and are invested in the client experience!

– the thought of managing a creative project excites you!

– you are an excellent written communicator

– you aren’t afraid to ask for what is needed for a project to be completed on time

– you are good at holding boundaries (specifically in the context of project scope for our agency clients, etc)- you can be firm yet sincere in your client communications

– you want to be a part of a company that empowers business owners to do even more! 

– you want to help online entrepreneurs but would rather not have to do a lot of sales and marketing yourself- you want to support behind the scenes- that’s your passion! 

– you want a client facing role! 

– you love details and consider yourself to be quite organized! 

Softwares: 

– Teachable

– Asana

– Voxer

– Thrivecart

– Tailwind (not a requirement, but is a bonus) 

– Dubsado

– Gmail

– GSuite

– Facebook

– Flodesk

To apply: 

Click on this link!

https://forms.gle/EHdKZ2fA8PeeaAhY7

Process: 

We are accepting initial applications from now until Tuesday January 26th, 2021

You will be notified shortly thereafter if you have been chosen to move forward into the interview process. If you don’t hear from us, thank you so much for applying, and we will keep your application for consideration in the future!

We will interview and test the top candidates the following weeks (depending on how many applicants we have.) If chosen, we will invite you to do a video call interview. 

We can’t wait to hear from you!

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